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Please look elsewhere for your tankless. Unit I bought 5 years ago *** out, local plumbing contractor worked with Navien techs for days. Navien kept making recommendations, and sending parts, the most expensive of which were at my expense. Finally they determined the...
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2.2
#1114439
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If you want to lose money big time choose navien tankless water heaters to install on your next job. After install was complete plugged it in after purge.....waiting for it to ignite and waiting and waiting nothing happening. Turns out that the flow sensor is not...
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1.0
#1055290
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Had plumber install Navien tankless hot water heater. Never worked,leaked etc. Navien has had multiple calls from our plumber and the end result is they don't know how to fix the unit.Navien also indicated from multiple service techs that they "rarely if ever run into...
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1.4
I didn't like
  • Obfuscating customer service reps
#929089
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I had a Navien CH 180 Gas combination water heater/boiler system installed only six years ago. I have put in $3,000 into repairs- yes you read that right. Every repair tech that has been here has told me no one is installing them any longer as "we found out they make a...
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1.0
#843273
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I bought two brand new units from Amazon.com and they have cracked Exhaust ducts. Called the support line and they will not warranty. Wont even sell me the parts. I guess I can buy the units, just not fix it. They say Amazon isn't allowed to sell them. How the *** am I...
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Anonymous
Anonymous

Next time dont try and take the cheap clearence way around things and you wont have this issue.

#473394
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I encouraged one of my customer to go green by buying a tankless water heater we ended buying a navian ch 240 the unit cost close to $2500.00, the additional cost for the parts is about $1500.00 after installing the unit it doesn't work and customer service...
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Anonymous
Anonymous

you did not have it set up correctly there is an online training video that TELLS you how to set the thing up

#269061
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