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Summary of Navien Customer Service Calls

61 TOTAL CALLS
85% SUCCESSFUL CONNECTIONS
03:56 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Navien to Ask about:

Product/ Service quality:

  • “To check if the system is in warranty”
  • “Leaking heat exchanger”

Staff:

  • “Finding service”

Other:

  • “Boiler fault”
  • “Troubleshooting”
  • “E2 problems”

About Navien

Top 5 Likes about Navien

Professional installation with attention to detail, Efficient production of heat and unlimited hot water

Top 5 Dislikes about Navien

Poor design and many failures within the unit, Obfuscating customer service reps, Navien as a whole is a hole

Summary

Navien Inc. works in home comfort sector. The company was founded in 2006. Its headquarters is based in Irvine, California, United States. There are also offices in New Jersey and Ontario (Canada). Navien Inc. is a subsidiary of KyungDong Navien. It serves individuals and businesses. The company offers gas tankless water heaters, gas combi boilers, and gas heating boilers. Customers can also order H2Air, NaviLink, NPE Series, NCB Series, and NHB Series accessories. Navien Inc. provides up to 15 years warranty for all products. It has ASME, CSA, and AHRI certifications. It is possible to order any item through the company dealers across North America.

Navien reviews and complaints

Navien is ranked 227 out of 2422 in Appliances and Electronics category

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