This piece of junk they sell as tank less boiler it nothing but unstable piece of work. All its parts are faulty. Fix one part , it takes 2 days for it to come from their facility in California. And then a technician has to show up. And then it will work for few days...Read more
Please look elsewhere for your tankless. Unit I bought 5 years ago *** out, local plumbing contractor worked with Navien techs for days. Navien kept making recommendations, and sending parts, the most expensive of which were at my expense. Finally they determined the...Read more
If you want to lose money big time choose navien tankless water heaters to install on your next job. After install was complete plugged it in after purge.....waiting for it to ignite and waiting and waiting nothing happening. Turns out that the flow sensor is not...Read more
Had plumber install Navien tankless hot water heater. Never worked,leaked etc. Navien has had multiple calls from our plumber and the end result is they don't know how to fix the unit.Navien also indicated from multiple service techs that they "rarely if ever run into...Read more
I had a Navien CH 180 Gas combination water heater/boiler system installed only six years ago. I have put in $3,000 into repairs- yes you read that right. Every repair tech that has been here has told me no one is installing them any longer as "we found out they make a...Read more
I bought two brand new units from Amazon.com and they have cracked Exhaust ducts. Called the support line and they will not warranty. Wont even sell me the parts. I guess I can buy the units, just not fix it. They say Amazon isn't allowed to sell them. How the *** am I...Read more
I encouraged one of my customer to go green by buying a tankless water heater we ended buying a navian ch 240 the unit cost close to $2500.00, the additional cost for the parts is about $1500.00 after installing the unit it doesn't work and customer service...Read more
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